Do you understand the difference between hearing and listening?

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Is yours a culture where people enter a room talking?  If yours a culture where people fail to notice messages are not being absorbed or, worse, are being misinterpreted?

 

Do you stop and listen only long enough to interrupt so you can interject your point of view?

 

Are great ideas on the tip of your tongue, yet you don’t know the proper method of communication to get your message out to the largest amount of constituents?

 

Are your facial expressions and body language in line with the message you are trying to convey?

 

Have you mastered the art of administering feedback and conducting crucial conversations while maintaining a healthy level of trust.

 

The world is moving at a very fast pace. Today, more than ever, honing communication skills is a crucial practice. 

 

Miscommunication is rampant—most people simply listen to reply and harbor the illusion that full communication has taken place!   In a safe environment, we will unpack the nuances of healthy interpersonal communication, choosing appropriate channels and breaking down barriers to processing messages in today’s 24/7 digital world!

 

What we will cover in this workshop:

 

• Hearing vs. Listening

• What Communication is and isn’t

• Active Listening

• Tips for Better Communication

• The Tough Stuff: Crucial Conversations & Feedback

• Building Trust

• The Nuts and Bolts: The Communication Process

• Choosing Channels of Communication

• Sending & Receiving Messages

• Blockers, Barriers & Noise

• Messaging & Audience

• Body Language & Facial Expressions